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Customer service coaching

It is a lot cheaper to retain the clients, than replace them by a new one”.

Today’s business that does not understand the importance of having satisfied clients, is bound to fail miserably. 

If a company doesn’t take care of their clients, and do not provide the highest level of service and attention, those clients will take their business somewhere else.

In today’s environment, products such as electronics, automobiles, and most consumer products, have a high level of quality, and are practically commodities.The huge difference from one company to another is when a product fails, and service is required from the manufacture. That is the moment of truth.     

 

DR ATUD  WILL TAKE YOUR CUSTOMER SERVICE TO THE HIGHEST LEVEL!

WHICH BUSINESSES WOULD BENEFIT FROM THIS TRAINING?

All businesses in which a customer satisfaction survey has had low results, and now wish to establish significant improvements.

OBJECTIVE OF THIS PROGRAM: 

    • Use the  company’s existing diagnostic, or prepare one to evaluate the current level of customer satisfaction experienced by the organization.
    • Deliver to your customer service team the corporate vision that reflects your concern with customer satisfaction level, using the appropriate approach and communication.
    • Develop a high level of customer service culture, inspiring in your team the appropriate behavior that will make them see your clients from a totally new perspective.
    • Create a positive and motivated customer service mentality and environment, in such a way that your team feels your company is the best place to work.
    • Keep the constant winning celebration atmosphere, to have a highly motivated team, so the level of customer service never decreases.
    • Share the results with management and all team members involved in customer service.
    • To create an in-depth analysis of how and why the customer service is poorly perceived.
    • Identify what changes of behavior will be required to raise the customer service score card.
    • Implement a systematic approach of developing customer service metrics that can be revised periodically to measure satisfaction level.

For the Customer Service Seminar email us at coaching@myglorylifestyle.com

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